Terms of Service

These terms govern your use of sutraofficial.com and any order you place with us. Placing an order means you accept them.

Who we are

SUTRA is a handmade silver jewellery atelier operating from Ram Lala Ji Ka Rasta, Jaipur, Rajasthan, India. Contact: sutrasalesonline@gmail.com, +91 99296 15965.

The pieces

Everything we sell is handmade. That has two consequences worth stating plainly:

• No two pieces are identical. Weight, stone colour, and the exact pattern of the metalwork vary from the photographs by small amounts. This is a property of hand work, not a defect.
• Natural stones vary. Rosecut diamonds, polki, rubies, sapphires and emeralds are natural materials with inclusions. Photographs are taken in daylight without colour manipulation, but screens differ.

Metal, stones and description

Our pieces are built on 925 sterling silver — 92.5% pure silver, the international sterling standard. Where a piece reads gold in the photographs, that is traditional gold-tone plating over the same sterling silver body, not solid gold, and we say so on the product page. Stone names are given as supplied to us by Jaipur's stone market. We do not sell laboratory certification with our pieces and do not claim to; if you need an independent appraisal, we will happily pack the piece for one.

Prices and payment

All prices are listed in Indian rupees. Shipping within India is charged at checkout (see Shipping). We accept the payment methods shown at checkout. Prices can change without notice, but never after you have placed an order.

Orders we may decline

We may refuse or cancel an order where a piece has already sold, where a price was listed in error, or where a payment cannot be verified. You are refunded in full and immediately in every such case.

Intellectual property

Photographs, designs, and text on this site belong to SUTRA. Please do not reuse our images to sell your own goods.

Liability

Our liability for any order is limited to the amount you paid for it. Nothing here limits rights you hold under the consumer law of your own country.

Governing law

These terms are governed by the laws of India, and the courts of Jaipur, Rajasthan have jurisdiction — without affecting consumer protections that apply where you live.

Last updated 17 August 2026.