Frequently Asked Questions
Anything not answered here — WhatsApp us, Monday to Saturday, 10am–7pm IST.
What is your jewellery actually made of?
Every piece is built on solid 925 sterling silver — 92.5% pure silver, the international sterling standard. Where a piece looks gold in the photographs, that is traditional gold-tone plating over the same sterling silver body, not solid gold, and it is stated on the product page. We never use plated base metal underneath.
What are polki and jadau?
Polki are uncut natural diamonds, used in their raw crystalline form rather than faceted — the way Indian jewellers worked before European cutting arrived. Jadau is the setting technique: stones are pressed into a soft lac core and held by hand-worked metal, with no claws or glue. Both are done by hand at our bench in Jaipur.
Do the stones come with certification?
No, and we do not claim otherwise. Stone names are given as supplied by Jaipur's stone market and described honestly. If you would like an independent appraisal, tell us and we will pack the piece so a gemmologist can examine it.
Why does every product page ask for a size?
Because we make the piece to fit you. A ring is made to your finger, a bangle to your wrist and a chain to the length you wear — at no extra cost, and with no separate “custom” charge. If you are not sure of your size, send us a photograph or a thread measurement on WhatsApp and we will work it out with you before you order.
How long until my order arrives?
A piece made to your measurement — every ring, bangle and cuff — takes 10–15 business days at the bench before it is dispatched. A piece that needs no adjustment, which is most earrings and pendants, leaves within 2–5 business days. Delivery then takes 2–5 business days to most addresses in India. If you need something by a date, tell us before you order. Full detail is on the shipping page.
How much is shipping, and where do you deliver?
We deliver within India only. Shipping is a flat ₹379 per order, tracked and insured, and it is shown at checkout before you pay.
Is my parcel insured?
Yes. Every shipment is tracked and insured for its full declared value for the whole journey. If it is lost or damaged in transit we replace or refund it.
What if the ring does not fit?
Tell us. The first resize within 90 days of delivery is free — you pay only the postage back to Jaipur, and the same applies to a bangle or cuff that needs opening or closing a little. Some rings set with stones all the way round cannot be resized, and we say so on those product pages. Measure first using the size guide.
Can I return something?
Yes. You have 14 days from delivery to tell us, and 14 days from that message for the piece to reach us back, unworn and in its box. Refunds are issued within 5 business days of arrival. Having a piece made to your size does not affect this — sizing is how we work, not a special request. What cannot come back: pieces engraved to your wording, pieces changed in design at your request, bespoke commissions agreed in writing, and earrings once the pouch seal is broken.
Why does the piece I received look slightly different from the photo?
Because a person made it. Weight, stone colour and the exact pattern of the metalwork vary by small amounts from piece to piece. Natural stones carry inclusions. We photograph in daylight without colour manipulation, but no two handmade pieces are identical — that is the point of them.
How do I clean it?
Warm water, a drop of plain soap, a soft brush, then dry completely. Never use a silver dip or an ultrasonic cleaner on polki, jadau or meenakari — it destroys the foil and lac behind the stones. Full instructions are on the care page, and professional cleaning of any SUTRA piece is free for life.
Do you make bespoke pieces?
Yes. Send a reference image and a budget on WhatsApp. Commissions take 3–6 weeks and are not returnable, so we agree every detail in writing first.
Are these one of a kind?
Yes — every piece on this site exists once. Stock is tracked at one, and when a piece sells the page closes rather than taking a second order. We can often make something close by hand, but never identical.