Shipping Policy
Every SUTRA piece is packed and dispatched by hand from our atelier at Ram Lala Ji Ka Rasta, in the old city of Jaipur, India. We deliver within India only.
Dispatch
Most of what we sell is made to your measurement, so the honest answer to “when does it ship?” depends on the piece.
- Made to your measurement — every ring, bangle and cuff, and any chain set to a length you have asked for — takes 10–15 business days at the bench before dispatch. We write to you with a date as soon as the work is scheduled.
- Pieces that need no adjustment — most earrings and pendants, and a ring that already fits as made — leave the atelier within 2–5 business days. Most go out on day three.
- If you need something by a particular date, tell us before you order and we will say plainly whether we can make it.
- You receive a tracking link by email on the day the parcel ships.
Delivery
Once dispatched, parcels reach most addresses in India in 2–5 business days. These are working-day estimates after dispatch, not guarantees.
Tracking and insurance
Every parcel travels by a tracked courier and is insured for its full value for the whole journey. If a parcel is lost or arrives damaged in transit, we replace or refund it in full — you are never left carrying a courier's mistake.
Packaging
Each piece is wrapped in a velvet pouch, boxed, and sealed inside a tamper-evident outer. Gift orders are sent without an invoice inside — ask us at checkout and we will include a handwritten note instead.
Shipping cost
A flat ₹379 tracked and insured shipping charge applies to every order within India. It is shown at checkout before you pay — there are no other delivery charges.
A wrong address
Tell us within 24 hours of ordering and we will correct it at no charge. Once a parcel has shipped, a redirect costs whatever the carrier charges and we will quote it to you before doing anything.
Questions about a specific order: WhatsApp +91 99296 15965 or sutrasalesonline@gmail.com, Monday to Saturday, 10am–7pm IST.