Care & Repairs

Sterling silver darkens. That is not a fault — it is silver reacting with sulphur in the air, and it comes off. Here is how to look after everything we make.

Day to day

  • Last on, first off. Put jewellery on after perfume, lotion and hairspray; take it off before you wash, swim or sleep.
  • Keep it dry. Chlorine and salt water attack silver and can loosen stone settings. So can very hot water.
  • Store it airtight. The pouch your piece arrived in, inside a closed box, is genuinely the best thing for it. An anti-tarnish strip in the box buys you months.
  • Do not stack pieces loose in a drawer. Silver scratches silver.

Cleaning plain silver

Warm water, a drop of plain dish soap, a soft toothbrush, then dry completely with a soft cloth. For tarnish, a proper silver polishing cloth works better than anything in a bottle.

Cleaning a piece with stones — read this first

  • Never use a silver dip on polki, rosecut diamonds, jadau or meenakari work. The liquid gets behind the foil and under the lac, and the damage is permanent.
  • Never use an ultrasonic cleaner on these pieces, for the same reason.
  • Wipe with a dry, soft cloth only. If a piece needs more than that, send it to us.

Meenakari, jadau and gold-tone plating

Meenakari is glass enamel fired onto silver — it chips if knocked against a hard edge. Jadau stones are set into a soft lac core; sharp impacts can shift them. Gold-tone plating is a surface, and it wears at the points that rub — the underside of a ring band, the back of a clasp. All three are normal, all three are repairable, and all three are why we offer the service below.

Repairs, resizing and replating

  • First ring resize within 90 days of delivery: free. You pay only the postage to Jaipur.
  • Restringing, re-setting a loosened stone, reshaping a bent band: charged at cost, usually Rs. 1,200–3,500 plus return postage. We quote before we start.
  • Replating a gold-tone finish: from Rs. 2,000 depending on size.
  • Professional cleaning and re-polish: free, always. Send us any SUTRA piece and it comes back the way it left.

Rings set with stones all the way round, and some carved Victorian bands, cannot be resized — we tell you on the product page where that is the case.

Starting a repair

Send a photograph and a sentence about what happened to WhatsApp +91 99296 15965 or sutrasalesonline@gmail.com. We reply within one business day with a quote and the address to post to.